No Long-Term Contracts, No Hidden Fees

FAQs

What questions can we help you with?

Common Questions

What is identity theft?

Identity theft is the misuse of someone’s personal information for financial gain. Information stolen can include a variety of personal identification information, such as social security numbers, bank account numbers, debit or credit card information, personal health information, or even simple addresses, e-mails, or phone numbers. Once this information is acquired, it can be used to acquire credit or banking assets, open credit cards, make purchases, or even seek medical treatment.

How does ID Theft Monitoring protect you?

My Safe Identity monitors all of your personal information 24/7, so the moment suspicious activity is detected, you’ll be alerted. Not only this, but if a theft does occur, My Safe Identity will work to restore your identity to pre-theft status.

What does a My Safe Identity plan include?

My Safe Identity has three plans with different levels of monitoring and protection. Our plans are Silver, Gold, and Ultimate memberships. The Ultimate Protection Plan has our most extensive coverage, which includes:

  • MSI Privacy Monitor™ Tool
    The MSI Privacy Monitor tool provides reduced public exposure of your personal information to help you keep your private information private.
  • CyberAgent
    A proprietary internet surveillance technology that searches networks & websites worldwide, and monitors the “DarkWeb” using bots to grab full identity strings of your personal data.
  • Lost Wallet Protection
    All of your personal data entered into your online portal can quickly be tagged as lost or stolen with one phone call.
  • $1 MM ID Theft Insurance
  • Lost Wages
  • No Deductible
  • Elder, Spousal, & Child Care
  • Filing Application Fees
  • Travel Expenses
  • Much More
  • Fully Managed Recovery & Restoration
    Returns credit status to “pre-theft” condition.
  • Personalized Online Secure Portal
  • Restricted 2 token Bio-Metric security
  • Mirrored Hotspots in separate states
  • Full replication for Disaster Recovery
  • Bi-Directional redundant Fiber Optics
  • Social Media Monitoring
    Watches your social media activity and notifies you of privacy or reputation risks associated with the content you are sharing.
  • Sex Offender Register Reports
    Reports on Sex Offenders living in your area and notifies you if a sex offender registers in your name.
  • Credit Bureau Monitoring & Reporting
  • Annual 3 bureau credit reporting
  • Monthly Credit Score Tracking
  • 3 Bureau Credit Monitoring
  • SSN Monitoring & Credit Alerts

For more in-depth information about My Safe Identity’s three subscription plans, visit https://mysafeidentity.com/our-plans

What Exactly Does My Safe Identity Monitor?

The Ultimate Protection Plan monitors all of the following 24/7:

  • Social Security Numbers for the whole family
  • Bank accounts and credit cards
  • Criminal activity
  • Dark web activity
  • Address changes
  • Social media
  • 3 Bureau Credit monitoring
  • Non-credit loans
  • 1 Bureau score tracking
  • Sex offender registry
  • Account takeovers

What is the Dark Web?

A large part of the internet is inaccessible through traditional search engines or browsers. This portion of the internet is encrypted and requires special browsers to access it. This is where the distribution or sale of personal information occurs most frequently.

Why is Dark Web Monitoring Important?

Dark Web Monitoring helps detect any fraud related to your personal information that occurs on the dark web. Detecting this activity can be crucial to stopping thefts and threats, as well as prevent the personal fallout for you that would result.

How Do I Subscribe to My Safe Identity?

You can start your My Safe Identity subscription by clicking here and choosing one of our three protection plans:

I have a My Safe Identity Protection Plan. How do I buy one for family members?

Buying an additional plan for other members of your household is not necessary. You can add family members (up to 10) onto your plan simply by adding their personal information into your online portal.

What if I’m having issues with purchasing a My Safe Identity plan online?

If you’re having trouble completing your purchase, you can contact My Safe Identity Customer Service at 1-844-697-2334 (1-844-MySafeID).

Is there a contract term for the Identity Protection service?

There is no contracts and no hidden fees. You can cancel at anytime.

How do I access monitoring services?

Once you have purchased a subscription and activated your account, you can access your monitoring services anytime through our online portal.

Who’s covered by my subscription?

You can add your entire family (up to 10 members) at any time in the My Safe Identity portal.

What if I don’t have a Social Security Number (SSN)?

Unfortunately, a Social Security Number is required in order to sign up for My Safe Identity.

When should I call for fraud assistance?

If you believe you’re a victim of fraud, you can call our Identity Specialist team at any time at (844) 697-2334.

What should I do if I receive an alert regarding identity theft?

If you get an identity fraud alert or have a question regarding the product, please call the My Safe Identity Professional Identity Recovery Specialist team at (844) 697-2334.

How much money am I covered for in reimbursement?

Please contact our Identity Theft Specialists at (844) 697-2334 in order to file an identity theft claim.

How do I reset my password on the My Safe Identity portal?

    1. Log into the portal with your current password here.
    2. Click My Account in the top right corner of the screen.
    3. Scroll down to Security and click the blue box titled Change Password.
    4. Choose your new password and click Save.

Are there any fees or penalties associated with canceling my service?

No, there is no penalties associated with canceling your service. You will maintain coverage until the end of the current month for which you have already paid.

How do I cancel my service?

Simply contact our customer service team at 1-844-697-2334 and they will walk you through the process of canceling your service.

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© 2019 My Safe Identity by Identity Protection Solutions Inc.
∞ Source: Credit.com
* Source: FTC.gov
** Source: 2016 Identity Fraud Study, Javelin Strategy & Research, February 2016

You have numerous rights under the FCRA, including the right to dispute inaccurate information in your credit report(s). Consumer reporting agencies are required to investigate and respond to your dispute, but are not obligated to change or remove accurate information that is reported in compliance with applicable law. While this plan can provide you assistance in filing a dispute, the FCRA allows you to file a dispute for free with a consumer reporting agency without the assistance of a third party.

*VantageScore 3.0, with scores ranging from 300 to 850, is a user-friendly credit score model developed by the three major nationwide credit reporting agencies, Experian®, TransUnion®, and Equifax®. VantageScore 3.0 is used by some but not all lenders. Higher scores represent a greater likelihood that you'll pay back your debts so you are viewed as being a lower credit risk to lenders. A lower score indicates to lenders that you may be a higher credit risk.

There are three different major credit reporting agencies, Experian, TransUnion, and Equifax that maintain a record of your credit history known as your credit file. Credit scores are based on the information in your credit file at the time it is requested. Your credit file information can vary from agency to agency because some lenders report your credit history to only one or two of the agencies. So your credit scores can vary if the information they have on file for you is different. Since the information in your file can change over time, your credit scores also may be different from day-to- day. Different credit scoring models can also give a different assessment of the credit risk (risk of default) for the same consumer and same credit file.

There are different credit scoring models which may be used by lenders and insurers. Your lender may not use VantageScore 3.0, so don't be surprised if your lender gives you a score that's different from your VantageScore. (And your VantageScore 3.0 may differ from your score under other types of VantageScores). Just remember that your associated risk level is often the same even if the number is not. For some consumers, however, the risk assessment of VantageScore 3.0 could vary, sometimes.

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